Viki - Global TV

Pros

• Large library of international TV content
• Easy to use video player
• Smooth app functionality with ad-free version

Cons

• Issues with ads causing app crashes
• Inefficient customer support
• Issues with account and payment management

Viki - Global TV: An International Entertainment App with Room for Support Improvement

Viki - Global TV is a mobile application designed to provide users with a diverse array of international television content. It is a unique platform that bridges the gap between different cultures by offering TV shows and movies from various countries. However, while the app offers a plethora of content, user feedback suggests that there are areas of the overall service that could be enhanced, particularly regarding customer support.

App Features and Functionality

Viki - Global TV is a versatile app that offers an impressive library of international content. Users have access to a vast range of TV shows and movies from different countries, making it a unique platform for those who enjoy foreign entertainment. The app is primarily known for its Asian content, but there is a range of shows from other regions as well.

The app functions smoothly and the video player is easy to use, with adjustable settings to cater to different user preferences. However, the app's performance seems to be significantly impacted by advertisements. Users report that the app frequently crashes when ads are displayed. To enjoy a seamless streaming experience, users may need to opt for a paid version of the app to remove these ads.

Customer Support

While the app’s content and functionality are generally well-rated, customer support seems to be an area that requires improvement. Users have reported issues with logging in and updating payment information, and have faced difficulty in getting these issues resolved. Communication from support often comes in the form of generic automated replies, which do little to address the specific concerns raised by users. This lack of effective customer support can cause considerable frustration, leading some users to consider discontinuing their subscriptions.

Conclusion

Viki - Global TV is an excellent app for individuals who enjoy international TV content, particularly from Asia. The streaming functionality works well, provided you opt for the ad-free version. However, the customer support service could be improved to address user issues more effectively and prevent unnecessary frustration.

Pros

• Large library of international TV content
• Easy to use video player
• Smooth app functionality with ad-free version

Cons

• Issues with ads causing app crashes
• Inefficient customer support
• Issues with account and payment management